Contact information

Updated: June 2026

At Pawnesta, we believe excellent customer support is just as important as offering quality products. Whether you need assistance before placing an order or support after your purchase, our team is available to help.

Ways to Reach Us

You can contact our customer care team using any of the methods below.

Mailing Address
5630 Venice Blvd, Los Angeles, CA 90019, USA

Email Support
support@pawnesta.com

Telephone
+1 (209) 904-4446

Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)
Saturday & Sunday: Closed

Before Contacting Us

Many customer inquiries can be resolved quickly by checking the information available on our website.

Tracking an Order
Once your order has been shipped, you will receive an email containing a tracking number. Tracking updates may take up to 48 hours to appear in the carrier's system.

Returns and Refund Requests
If you would like to return an item or request a refund, please review our Return & Refund Policy for eligibility requirements and instructions.

Received the Wrong Product?
If an item arrives damaged, defective, or different from what you ordered, please contact us with your order number and supporting photos so we can investigate and assist promptly.

Billing or Payment Concerns
Questions regarding payment processing, billing issues, or checkout errors can be directed to our support team for review.

Product Assistance
Need help selecting the right product? Our team can provide guidance and answer questions regarding available products and features.

Canceling an Order
Orders may generally be canceled within 12 hours after purchase. If you need to make changes, please contact us as soon as possible.

Response Expectations

We work hard to answer customer inquiries promptly.

Most emails and support requests receive a response within one to two business days. Requests submitted outside regular business hours, on weekends, or during holidays will be addressed on the next available business day.

Our Customer-First Approach

Every customer is important to us. Our goal is to provide clear communication, reliable assistance, and a positive shopping experience from start to finish.

Whether you have a simple question or need help resolving an issue, we are committed to providing professional and courteous support whenever you need it.

Thank you for choosing Pawnesta. We appreciate your trust and look forward to assisting you.