Contact information

Last Updated: June 2026

At Pawnesta, we are always here to help. Whether you have a question about your order, need product advice, or simply want to get in touch — our team is ready to assist you.

Get In Touch

We believe in transparency, trust, and long-term relationships with our customers. Your satisfaction is our priority, and we are committed to responding to every inquiry as quickly as possible.

Email: support@pawnesta.com

Phone: +1 (209) 904-4446

Address: 3430 S Willow Ave, Fresno, CA 93725, USA

Business Hours: 09:00 AM to 05:00 PM, Monday to Friday

Time Zone: (GMT-08:00) Pacific Standard Time (PST)

Saturday – Sunday: Closed

How Can We Help You?

Here are some of the most common reasons customers contact us. We recommend reviewing these resources before reaching out, as they may answer your question right away:

  • Order Status & Tracking — Use the tracking number sent to your email to monitor your delivery. Please allow 24–48 hours after shipment for tracking updates to become available.
  • Returns & Exchanges — Review our Return & Refund Policy for eligibility and instructions. Contact us within 30 days of delivery to initiate a return or exchange.
  • Damaged or Wrong Items — Contact us immediately with your order number and photos of the item and we will make it right.
  • Payment Issues — If you experienced a payment error or have a billing question, our team is happy to assist.
  • Product Questions — Not sure which product is right for your pet? We are happy to help you find the perfect match.
  • Order Cancellations — Orders may be canceled within 12 hours of placement. Please contact us as soon as possible if you need to cancel.

Response Time

We strive to respond to all inquiries within 1–2 business days during our regular business hours.

Emails or messages received outside of business hours or on weekends will be addressed on the next available business day.

Our Commitment to You

At Pawnesta, every pet lover matters. We take pride in offering not just quality pet supplies, but also a shopping experience built on trust, care, and outstanding customer service.

Thank you for choosing Pawnesta — where your pet is our passion and your satisfaction is our promise.