Shipping policy

At Pawnesta, we are dedicated to providing a smooth, transparent, and dependable shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with us.

By placing an order through our website, you agree to the terms outlined in this policy.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Processing operations take place Monday through Friday, excluding U.S. public holidays.

Order Cut-Off Time: 5:00 PM PST Orders placed after the daily cut-off time will begin processing on the following business day. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Shipping & Delivery Time

Pawnesta proudly offers Free Standard Shipping on all eligible orders within the United States.

Estimated Delivery Timeline

Processing Time: 1–3 business days
Transit Time: 7–12 business days
Total Estimated Delivery Time: 8–15 business days

We offer transparent tracking and dependable delivery across the United States through trusted carriers like USPS, FedEx, and UPS.

Please note that delivery times are estimates and may vary depending on shipping carrier operations, weather conditions, holidays, or other external factors outside our control.

Shipping Fees

We offer Free Standard Shipping on all eligible U.S. orders.

No additional shipping charges are applied during standard checkout unless otherwise stated.

Shipping Destinations

Currently, Pawnesta ships exclusively within the United States.

At this time, we do not offer international shipping.

Order Tracking

After your order has been dispatched, you will receive a tracking number via email.

Please allow 24–48 hours for tracking updates to become available after shipment confirmation.

Shipping Responsibility

An order is considered fulfilled once it has been transferred to the shipping carrier and tracking information has been issued.

While Pawnesta is not responsible for delays caused by shipping carriers, weather disruptions, or unforeseen transportation issues, we will always do our best to assist customers with delivery-related concerns.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Pawnesta is not responsible for failed deliveries, delays, or lost packages caused by incorrect or incomplete addresses submitted by the customer.

If a package is returned to us due to an address issue, additional shipping charges may apply for reshipment.

Order Changes & Cancellations

Orders may be modified or canceled within 12 hours of placement.

After this period, once processing or shipment has begun, changes or cancellations may no longer be possible.

Delivery Delays

Although we strive to deliver every order on time, certain situations may occasionally cause delays, including:

Severe weather conditions
Carrier transportation disruptions
High seasonal shipping demand
Public holidays or operational interruptions

We appreciate your patience and understanding if unexpected delays occur.

Lost or Damaged Packages

If your package arrives damaged, appears lost, or experiences an unusual delivery delay, please contact our support team as soon as possible.

Contact Information

Email: support@pawnesta.com

Phone: +1 (209) 904-4446

Address: 3430 S Willow Ave, Fresno, CA 93725, USA

Business Hours: 09:00 AM to 05:00 PM, Monday to Friday

Time Zone: (GMT-08:00) Pacific Standard Time (PST)

Saturday – Sunday: Closed

We will work with the shipping carrier to investigate the issue and provide assistance according to our store policies.

Split Shipments

Orders containing multiple products may occasionally be shipped separately depending on inventory availability and fulfillment center operations.

Customers will receive tracking details for each shipment when applicable.

Returns

We accept returns on eligible items within 30 days of delivery.

For complete return eligibility requirements and instructions, please review our Return & Refund Policy.

Taxes & Currency

All prices displayed on our website are listed in U.S. Dollars (USD).

Applicable sales taxes are calculated during checkout based on the shipping destination and local tax regulations.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact us using the information below.