Shipping policy

Effective Date: June 15, 2026

At Pawnesta, we are committed to processing and delivering your orders as quickly and efficiently as possible. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, tracking procedures, and other important shipping information.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

Once your order has been placed and payment has been successfully verified, our fulfillment team begins preparing your order for shipment.

Processing Time

  • 1–3 business days
  • Orders are processed Monday through Friday
  • U.S. federal holidays are not considered business days

Daily Order Cut-Off

Orders placed before 5:00 PM Eastern Time (ET) are typically processed the same business day.

Orders received after the daily cut-off will generally begin processing on the following business day.

Once your order ships, you will automatically receive a shipping confirmation email containing your tracking information.

2. Shipping & Delivery Estimates

We proudly offer Free Standard Shipping on eligible orders shipped within the United States.

Shipping Stage Estimated Time
Order Processing 1–3 Business Days
Transit Time 7–12 Business Days
Estimated Total Delivery 8–15 Business Days

Orders are shipped using trusted carriers such as USPS, UPS, and FedEx.

Please note that delivery estimates are provided for convenience and are not guaranteed.

3. Shipping Costs

Eligible domestic orders receive Free Standard Shipping.

Unless otherwise stated during checkout, no additional standard shipping fees will be charged.

4. Shipping Destinations

Currently, Pawnesta ships only within the United States.

At this time, we do not ship to:

  • International destinations
  • U.S. territories (unless otherwise specified)
  • APO/FPO/DPO military addresses

5. Order Tracking

After your order has shipped, you'll receive a confirmation email with your tracking number.

Please allow 24–48 hours for the carrier to update tracking information after the shipment has been dispatched.

Tracking updates are sent to the email address provided during checkout.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Pawnesta is not responsible for delivery issues caused by:

  1. Incorrect addresses
  2. Missing apartment or suite numbers
  3. Invalid ZIP codes
  4. Incomplete recipient information

If an order is returned due to an incorrect address, additional shipping charges may apply before reshipment.

7. Order Changes & Cancellations

Order modifications or cancellations may be requested within 12 hours after placing an order.

Once an order has entered processing, packaging, or shipment, changes or cancellations may no longer be possible.

We encourage customers to carefully review all order details before completing checkout.

8. Shipping Delays

Although we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Severe weather
  • Carrier delays
  • High shipping volumes during holidays
  • Natural disasters
  • Supply chain disruptions
  • Governmental or customs delays (when applicable)

We appreciate your patience if unexpected delays occur.

9. Carrier Responsibility

An order is considered shipped once it has been transferred to the selected shipping carrier and a tracking number has been issued.

While Pawnesta cannot control carrier operations after shipment, our customer support team will gladly assist in resolving shipping concerns whenever possible.

10. Multiple Shipments

Orders containing multiple items may occasionally ship separately from different fulfillment locations.

If this occurs:

  1. Items may arrive in separate packages.
  2. Different tracking numbers may be issued.
  3. Deliveries may occur on different dates.

You will receive separate shipment notifications for each package, when applicable.

11. Lost, Damaged, or Delayed Packages

If your package appears to be lost, arrives damaged, or experiences an unusually long delay, please contact our Customer Support team as soon as possible.

We will work with the shipping carrier to investigate the issue and determine the most appropriate resolution based on the available shipping records and our store policies.

12. Returns & Exchanges

Most eligible products may be returned within 30 days of delivery.

For complete information regarding returns, exchanges, eligibility requirements, and refunds, please review our Return & Refund Policy.

13. Pricing, Currency & Taxes

All prices displayed on the Pawnesta website are listed in U.S. Dollars (USD).

Applicable sales taxes are calculated during checkout based on:

  • Delivery destination
  • State and local tax regulations
  • Applicable legal requirements

Any applicable taxes will be displayed before your purchase is completed.

14. Contact Us

If you have questions regarding shipping, tracking, delivery status, or order fulfillment, we're happy to assist.

Pawnesta

Address: 5630 Venice Blvd, Los Angeles, CA 90019, USA

Email: support@pawnesta.com

Phone: +1 (209) 904-4446

Customer Support Hours

Monday–Friday: 9:00 AM – 5:00 PM (Eastern Time)

Saturday–Sunday: Closed

Thank you for shopping with Pawnesta. We appreciate your trust and are committed to providing a reliable, transparent, and hassle-free shipping experience from checkout to delivery.