Refund policy
At Pawnesta, we control about our customers and want to make sure you're happy with your purchase.If you're not satisfied, we have a simple process for returns and refunds.Please read through the policy below for full details.
1. Eligible Return Period
Most items can be returned within 30 days of delivery.
To be eligible for a return, the product must:
Be unused and in a condition that allows resale
Be returned with original packaging if possible
Be accompanied by a valid receipt or confirmation email
2. Products Not Qualified for Return
We can't accept returns for the following:
Clearance, final-sale, or closeout items
Customized or personalized items
Gift cards and non-refundable products
Items that show signs of use, damage, or alteration
Returns without prior approval from our support team
3. Opening a Return Request
To request a return, contact our Customer Support Team within the return period.
Email: support@pawnesta.com
Phone: +1 (209) 904-4446
When you reach out, include:
Your order number
A brief reason for returning the item
Photos if the product was damaged, defective, or incorrect
Once we review your request, we'll provide return instructions.
If needed, a prepaid return label will be sent.
Please wait for return authorization before sending the item back.
4. Return Shipping Costs
Pawnesta covers the cost to return approved items.
A prepaid return label will be provided when required
No shipping charges will be taken from your refund
No restocking fees apply
5. Defective, Faulty, or Incorrect Deliveries
If you receive a damaged, faulty, or incorrect item, please let us know within 7 days of delivery.
Once confirmed, we may offer one of the following solutions at no extra cost:
Product replacement
Item exchange
Full refund
6. Product Exchanges
Exchanges can be requested within 30 days of delivery, depending on availability.
To arrange an exchange, contact our support team with your order details and the replacement item you want.
7. Refund Approval and Processing
After the item is received and inspected at our facility, we’ll let you know if your refund has been approved.
Approved refunds will:
Be sent back to the original payment method
Typically take 10 business days to process
Be reflected in your account according to your bank or payment provider’s schedule
Note that financial institutions may take longer to process the refund.
8. Canceling an Order
Orders can be canceled within 12 hours of purchase. After this time, cancellation may not be possible if the order has already entered fulfillment, packaging, or shipping.
9. Refund Pauses or Missing Refunds
If your refund hasn't appeared after the expected processing time:
Check your bank account or payment method
Contact your credit card provider or payment service
Reach out to your bank as posting times can vary
If these steps don’t help, please contact our support team.
10. Contact Us
Pawnesta
Address: 5630 Venice Blvd, Los Angeles, CA 90019, USA
Email: support@pawnesta.com
Phone: +1 (209) 904-4446
Customer Support Hours
Monday–Friday: 9:00 AM – 5:00 PM (Eastern Time)
Saturday–Sunday: Closed
For questions about returns, exchanges, refunds, or order cancellations, our support team is here to help.